I have been getting mail from my back for someone I assume used to live at my place since I moved in. I kept ignoring it, thinking she would change her address eventually. It’s been about a year and they are still sending me bank mail for a person I’ve never met.

This seems like a serious security issue so I called the bank and alerted them to the problem. I was told I would have to find her and get her new address for them so they could change it. This seems…wrong. I’m alerting you to a security issue with one of your accounts and you need ME to fix it? The agent on the phone said there was nothing they could do without a new address.

I pressed harder and asked them to flag that account so she would have a warning she needs to talk to a banker next time she tries to use her account. Eventually he relented and put a flag on her account.

This seems really sloppy. Do banks just, not care about the mail they send out going to the right place? I’m honestly considering switching to a credit union over this.

  • Nurse_Robot@lemmy.world
    3·
    1 day ago

    I’ve tried this at multiple apartments with a 0% success rate. It seems the “return to sender” thing hasn’t worked for decades, at least in apartment complexes.

    • DirigibleProtein@aussie.zone
      6·
      1 day ago

      “Not at this address - return to sender” doesn’t do much, but “Deceased - return to sender” always works for me. Hopefully someone at the bank/sender flags the account and makes it the account holder’s problem.

      (Don’t use sticky notes, they’ll fall off in the mail. Use a black permanent marker and write as big as possible so that they can’t “accidentally” miss your note. Cross out any barcodes or other markings that the post office adds so that it won’t automatically be re-sent to you, the machines will reject it and it will be manually routed back to the sender)