Not sure if it’s just me, but I’ve been running into this quite a bit.
My client conversations are spread across different messaging platforms, and sometimes important or more detailed discussions just get buried or overlooked.
It’s not even about the number of messages, it’s the fragmentation that makes it hard to keep track of everything in one flow.
Anyone else dealing with this? How are you keeping track of conversations without things slipping through?
My client conversations are spread across different messaging platforms, and sometimes important or more detailed discussions just get buried or overlooked.
Yep, I have exactly this problem too. Instructions/feedback are spread across Teams messages, phone calls, video calls, and email, between and across multiple clients.
To bring it all together we tried using Trello - and now instructions/feedback are spread across Teams messages, phone calls, video calls, email and Trello.
It’s basically XKCDMultipleStandards.jpg ¯\_(ツ)_/¯
That’s the tricky part, right? Most tools organize tasks, but the actual conversations and context still stay scattered. Have you found anything that even partially reduces that?
I don’t have an answer, but I at least feel your pain. My personal email has too much traffic, so I miss things. My corporate email is now flooded with corporate drivel and timecard reminders (because I’m at what used to be a small company that got acquired by a big company). I also have SMS, Signal, and three different customer IT systems that I have to log into. There’s also a project-specific Mattermost server that I ignore. It’s painful.
Same here. I’ve had moments where I only find something important hours later just because it came through a channel I hadn’t opened yet.
I go the opposite route and only give clients a few contacts: work email and phone number
I’ve thought about doing this as well. It feels like the simplest solution, but in practice, I find clients naturally drift to whatever is most convenient for them.
client
Couldn’t be me
That’s rare these days. Would be interesting to know how you’re managing it without things slipping through.
Unemployment
