Not sure if it’s just me, but I’ve been running into this quite a bit.
My client conversations are spread across different messaging platforms, and sometimes important or more detailed discussions just get buried or overlooked.
It’s not even about the number of messages, it’s the fragmentation that makes it hard to keep track of everything in one flow.
Anyone else dealing with this? How are you keeping track of conversations without things slipping through?
I go the opposite route and only give clients a few contacts: work email and phone number
I’ve thought about doing this as well. It feels like the simplest solution, but in practice, I find clients naturally drift to whatever is most convenient for them.