I have been getting mail from my back for someone I assume used to live at my place since I moved in. I kept ignoring it, thinking she would change her address eventually. It’s been about a year and they are still sending me bank mail for a person I’ve never met.

This seems like a serious security issue so I called the bank and alerted them to the problem. I was told I would have to find her and get her new address for them so they could change it. This seems…wrong. I’m alerting you to a security issue with one of your accounts and you need ME to fix it? The agent on the phone said there was nothing they could do without a new address.

I pressed harder and asked them to flag that account so she would have a warning she needs to talk to a banker next time she tries to use her account. Eventually he relented and put a flag on her account.

This seems really sloppy. Do banks just, not care about the mail they send out going to the right place? I’m honestly considering switching to a credit union over this.

  • TankovayaDiviziya@lemmy.world
    14·
    14 hours ago

    I don’t know where you reside, but can’t you write on the back of the envelope containing the letter with “return to sender”? In my country, this is what we do to notify the sender that the addressee no longer lives in the premise.

    • Microw@lemm.ee
      1·
      3 hours ago

      Same here. We write “verzogen” on the envelope (because the letter has been a bad boy) and either leave it out on top of the letterbox or go throw it into a post collecting box.

    • tiramichu@lemm.ee
      2·
      5 hours ago

      This.

      It’s normal here (UK) to write “not at this address” and put it in a postbox. It will be returned for free, and this specific wording lets the sender know it was rejected because the person doesn’t live there anymore (rather than because you’re simply rejecting it)