Well, yes, but I would expect something time-senstive to be solved quickly be the State Department’s IT department.

They should have been able to do something like this in less time than “days”.

For what it’s worth, I think our State Department equivalent (I’m German) would have also struggled with something like this, but I am quite certain that they are extremely lacking in skilled IT workers lol

It took the US state department days to work out how to open the document.

My nieces school sent her mother (my sister) a WPS document “share” link. The website does not offer a download, but the link can be opened in the installed free version and from there the file can be obtained.

It wasn’t difficult or complicated, so I think this says something about the IT skills of the US state department…