As Cory Doctorow discusses, the goal is to be perceived as investing in AI, and therefore the future, in order to be considered a “growth company”. I think a lot of CEOs are fully aware of the trade-off they’re making between pissing off customers and lowering sales in order to inflate their company valuation. The ultimate goal is to make number go up by any means necessary, not have happy customers.
As Cory Doctorow discusses, the goal is to be perceived as investing in AI, and therefore the future, in order to be considered a “growth company”. I think a lot of CEOs are fully aware of the trade-off they’re making between pissing off customers and lowering sales in order to inflate their company valuation. The ultimate goal is to make number go up by any means necessary, not have happy customers.