Decades of working IT in various capacities including a lot of support roles at various levels have led me to usually suspect that anyone coming to to me saying that they can’t get something to work is doing something wrong, regardless if it’s IT or something else completely unrelated.

This is often combined with me trying to suggest possible solutions whenever someone complains or vents. This one drives my wife crazy sometimes and she’s had to teach me that sometimes she just wants emotional support and solidarity rather than possible ways to fix whatever she is venting about.